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FAQs
How do I buy tickets for a draw?
+buyticketcheckout
How do I buy tickets for a draw?
+Open a draw, select the number of tickets in the buy box, then proceed to secure checkout. You’ll receive a receipt and the tickets will appear in your account.
When are winners announced?
+winnersannouncetiming
When are winners announced?
+Each draw card shows an estimated end time. After the draw closes, we randomize on-stream and publish winners to the draw page and the Winners feed.
What documents do I need to list an asset?
+listdocsid
What documents do I need to list an asset?
+You’ll need proof of ownership (e.g., title or receipt), a government-issued ID, clear media (photos/video), and to accept verification and inspection if needed.
How does verification work?
+verifytrustbadge
How does verification work?
+We perform document checks, ask for additional provenance if needed, and can request video walkthroughs or inspections. Listings that pass get a Verified badge.
What are your marketplace sections?
+vaulthavenpavilionstockroomfairgroundglobal
What are your marketplace sections?
+The Vault (valuables), The Haven (property), The Pavilion (vehicles), The Stockroom (wholesale), The Fairground (essentials), and The Global Draw (cross-border).
What’s the difference between account tiers?
+tierspricingvendor
What’s the difference between account tiers?
+Casual users can enter draws. Premium users get perks and higher limits. Vendors (Wholesale/Real Estate/Businesses) unlock listing tools and management dashboards.
